Real questions, direct answers about payments and account access
This FAQ addresses the practical questions that come up when you open an account, make your first deposit, or try to withdraw. We cover how bKash, Nagad and Rocket deposits reach your wallet, what happens when you verify a withdrawal, how the mobile login flow works, and where to find support if something stalls. Every answer is about the actual process, not
generic policy language. You will see how the OTP arrives, which number sends it, how long a bKash transfer usually takes to confirm, and what our support team checks when you contact them about a stuck transaction. We also explain how your account balance syncs when you switch from phone to desktop, what happens if you forget your password, and how to
update your mobile number without losing access. The questions below reflect what players in Dhaka, Chattogram and Sylhet ask us weekly. If your question is not here, our live chat and email channels are listed in the support section at the bottom of this page. We keep this FAQ current as payment rails and account features evolve, so check back if something
changes on your end.
- bKash
- Nagad
- Rocket
- Bank Transfer